How can we help you?

 

Payment:

Pua Naturally accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover

* A 5.75% sales tax is only applicable to merchandise shipped to a Washington, D.C. address. 


ORDER STATUS:  

You can always check the status of your order by calling us at 202.347.4543 or email at hello@puanaturally.com.  We will be happy to make any changes to your order if you contact us before it has been processed. 


SHIPPING AND HANDLING:

Orders placed Monday through Friday by 12:00 PM EST (excluding holidays) are shipped the same day. Orders placed after 12:00 PM EST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: Saturday delivery is not available. 


Returns and Exchanges for Web Orders only

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 7 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.


Need more help?

Please feel free to contact us with any questions.

Email
hello@puanaturally.com

Phone
202.347.4543

Customer Service Hours (Eastern Standard Time)
Mon. – Fri. 12 pm - 6 pm

For help regarding our Washington, D.C. shop contact us here:

Phone
202.347.4543

Store Hours (Eastern Standard Time)
Mon. – Sat. 12 pm - 6 pm
Sun. -closed