How can we help you?



Pua Naturally accepts the following forms of payment:

  • Visa

  • Mastercard

  • American Express

* A 6% sales tax is only applicable to merchandise shipped to a Washington, D.C. address. 


You can always check the status of your order by calling us at 202.347.4543 or email at  We will be happy to make any changes to your order if you contact us before it has been processed. 


Orders placed Monday through Friday by 12:00 PM EST (excluding holidays) are shipped the same day. Orders placed after 12:00 PM EST or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: Saturday delivery is not available. 

Returns and Exchanges for Web Orders only


If for any reason you are not happy with your purchase, you may return the items postmarked within 7 calendar days of receipt for an online store credit or refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Please allow 14-21 business days from the time you mail your order for your return or exchange to be processed. We will notify you via email once your return has been processed.

Need more help?

Please feel free to contact us with any questions.



Customer Service Hours (Eastern Standard Time)
Tus. – Fri. 12 pm - 6 pm

For help regarding our Washington, D.C. Pua studio contact us here:

Address: 400 7th Street NW, Suite #304

Washington, DC 20004

Store Hours (Eastern Standard Time)
Tus. – Sat. 11 pm - 6 pm
Sun. Mon. -closed for especial events